Tuesday, November 16, 2010

Making Customer Service Count

Whether you’re selling office equipment or houses, the most important thing to remember is customer service. I’ve come to realize that I’m not only selling a product, I’m selling trust. If your client doesn’t trust you, believe me, he’ll find someone he can.

Help Your Clients Build Trust

There are certain rules I follow to help gain a clients trust. The first rule is to not make promises you can’t keep. If you tell a client you’ll do something, you had better be prepared to produce results and remember it’s not always wrong to say, “I can’t.” If a client asks you to do something that isn’t plausible, I’ve found that if you tell them that what they want is not possible, they take that a lot better than if you promise and don’t produce.

 The second rule is to listen to the client. When a client is talking, give them your 100% undivided attention. Always remember when talking to a client, at that point, their concerns are your concerns. Ask questions or make comments in reference to what they said. That way they’ll have no doubt that you not only listened but understood what they said.

Real Estate Is Fun - To Me Real Estate Is The Best Job In The World

Another rule I have is to have fun. Remember, you’ve got the best job in the world. You get paid to go out and talk and meet new people. I’ve always said how can you beat this, I’m getting paid to BS with people. And always remember, you’ve got to build their trust and be able to keep it.

A person who has a bad experience with you will tell ten people about their experience with you, while a person that was treated right will only tell one or two, so it’s very important to keep your promises.

If you are looking to make a career change or company change, we'd love to talk to you!  Contact Carol today for a confidential conversation! 

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Carol Blawn is the broker/owner of Exit Beach Realty located in Ormond by the Sea, Florida.  Carol Services the Greater Daytona Beach area which includes Volusia and Flagler County.  We provide real estate services in New Smyrna, Ponce Inlet, Port Orange, Daytona Beach, Daytona Beach Shores, Holly Hill, Ormond Beach, Ormond by the Sea, Palm Coast, Flagler Beach and surrounding areas.  Exit Beach Realty sells REO properties, offers BPO services and assists homesellers in marketing their homes.
We have homes for sale, rentals and we sell commercial real estate. C'mon You know you want to Exit this way!

Contact Carol today! (386)852-6044
Work: 386-441-1141
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